SWIFT CODE: ICBKMYKL
Head Office Address: Level 10, Menara Maxis, Kuala Lumpur City Center, 50088 Kuala Lumpur, Malaysia Tel: 0060-3-23013399 Fax: 0060-3-23013388 Email:icbcmalaysia@my.icbc.com.cn
KL Main Branch Address: Level 1, Menara Maxis, Kuala Lumpur City Center, 50088 Kuala Lumpur, Malaysia Tel: 0060-3-21726666 Fax: 0060-3-21726668 Email: kl_branch@my.icbc.com.cn
Kuching Branch Address: Lot 619 to 623, Jalan Padungan, 93100 Kuching, Sarawak Tel: 0060-82-272888 Fax: 0060-82-272999 Email: kcg_branch@my.icbc.com.cn
Johor Bahru Branch Johor Bahru Branch Address: 71, Jalan Indah 15/2, Taman Bukit Indah, 79100 Iskandar Puteri, Johor Darul Takzim. Tel: 0060-7-2310888 Fax: 0060-7-2310999 Email: jb_branch@my.icbc.com.cn
Labuan Branch Address: Unit Level 5(B), Main Office Tower, Financial Park Labuan, Jalan Merdeka 87000, Labuan Tel: 0060-8-7581868 Fax: 0060-8-7581866 Email: labuan_branch@my.icbc.com.cn
Complaint Unit Address : Level 10, Menara Maxis, Kuala Lumpur City Center, 50088 Kuala Lumpur, Malaysia Contact : Ms Chung Yoon Moi Department: Administrative Support Tel : 0060-3-23013399 Fax : 0060-3-23013388 Email : complaintunit@my.icbc.com.cn
Minimum information required for customer complaint investigation: (a)Customer’s name (b)Customer’s NRIC or passport number (c)Affected account number (d)Date of the disputed transaction (e)Amount of the disputed transaction (f)Reason why the customer believes that it is a disputed transaction
Employment Reference
Financial Institutions who would like to conduct employment reference on former or current employees of Industrial and Commercial Bank of China (Malaysia) Berhad may send in their request to employeescreening@my.icbc.com.cn
The following documents must be appended with the request:
1)Written Consent from the individual authorizing an inquiry into and disclosure of employment records with ICBC; and
2)Reference Template as per Bank Negara Malaysia’s Policy Document on the Employee Screening (BNM/RH/PD 028-72) with Part A(i) duly completed.
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