The Auto Balance Conversion programme is aimed at helping eligible customer pay off outstanding credit card balances in a shorter period at a lower rate and to promote prudent financial management among consumers, i.e. spending within your means and paying your credit card debt faster.

Features & Benefits
●Automatically Enrolled - Eligible customer will be given advance notice prior to being enrolled into the programme. The customer may decline the offer.
●36 Monthly Installments - Outstanding credit card balances will be converted into 36 monthly installments
●Minimum convertible amount is RM1,000
●Lower rate @ 13% p.a. versus 15% - 18% p.a. credit card interest
●No processing fee on the conversion
●No termination fee – flexibility to early settle your installment plan with no additional fee
●Flexibility to opt-out from each conversion offer

Eligibility Criteria
●Nationality: Malaysian
●Monthly income: Less than or equal to RM5,000
●Payment history: Payment ratio less or equal 10% (12 previous months’ average)
●Payment ratio = Total payment / total statement balance (12 previous months)
●Your card account is current and not delinquent

Opt-Out or Cancel
●To opt-out from the conversion programme, you are required to contact us at Customer Service Hotline: 1800 18 5588 (Domestic) or +03 2788 1600 (Overseas)
●Upon opt-out, we will not convert your credit card outstanding balance to an installment plan. We will inform you of the next balance conversion offer 12 months later if you meet the eligibility criteria.
●Upon conversion of your credit card balance, you are allowed to cancel within 30 days from the date of conversion without any termination fee. This cooling-off period only applies to 1st time conversion.
●If you opt to cancel the installment plan during the 3-year tenure, you will have to pay the outstanding principal in full.

Terms and Conditions　>>
Frequent Asked Questions >>

Contact Us
You may contact us at 24-hours Customer Service Hotline at 1800 18 5588 (Domestic) or +03  2788 1600 (Overseas)
Address: ICBC Cards Centre
P.O.Box 13435, 50810 Kuala Lumpur.
Email: cardcentre@my.icbc.com.cn